Every bookseller knows the feeling. A customer comes in looking for a book. They can’t remember any words from the title. They can’t recall the author’s name or much of anything about the book. They think that maybe it was in the store’s front window last fall and the cover is [...]
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Josh Christie
24 year old skier, bookseller, blogger, amateur brewer, photographer, comic book advocate and lover of craft beer.
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It’s Still About Customer Service
At a bookstore, a huge number of factors determine if customers buy a book from you or look for it somewhere else. Price, selection, location (location location) and tons of other intangibles weigh on a book buyer’s mind. However, there isn’t anything more important to a typical customer than service. In his book Pursuit of [...]
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